Description

JOB DESCRIPTION

We're looking for a Business Systems Analyst to join our North America Accident & Health (A&H) division primarily supporting the Leisure Travel Business. In this role, you'll play a critical part in driving the success of our Leisure Travel Business by ensuring seamless collaboration between business stakeholders, IT teams, and other support divisions. Leveraging your technical proficiency, project management, strong communication, and business analysis skills, you will have the opportunity to work on new and different product offerings based on business needs.

In this role, you will:

• Collaborate with business stakeholders to gather, document, and analyze requirements for technology enhancements for A&H travel products, ensuring alignment with broader A&H systems and processes
• Act as the primary liaison between business teams and IT developers, ensuring clear communication and alignment throughout the project lifecycle
• Develop and maintain detailed project plans, timelines, and deliverables for both large-scale initiatives and smaller enhancements
• Prepare and execute test plans, coordinate user acceptance testing (UAT), and oversee the implementation of new systems or system enhancements. From time to time, this will also involve working with external partners such as airlines, travel agencies, etc.
• Gain a deep understanding of applications and their integration with downstream insurance systems, including enrollment, billing, and claims platforms
• Manage product roadmaps to ensure alignment and delivery to corporate needs
• Partner with internal stakeholders and cross-functional teams to ensure all business teams are fully integrated into A&H business functions
• Work with external partners on major initiatives to ensure all parties are aligned to the project plan and are aware of important milestone dates
• Identify opportunities for process improvements and system optimizations, driving efficiency and innovation across the division
• Own and drive the North America Region Travel Projects pipeline in close collaboration with the development team based in Kuala Lumpur while effectively managing and prioritizing these initiatives to meet business objectives

A willingness to work outside of normal business hours from time to time will be required as our development teams are based in multiple regions.

Requisition #: 26911

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