Description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

In the Specialty Equipment Division, we help businesses stay in business when bad things happen to their equipment. Our focus is on innovation and simplicity, and we go beyond convention to provide embedded insurance solutions that make purchasing and financing equipment fast and easy. The team combines specialized technology and service excellence to manage risk and create valuable customer experiences.

https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/specialty-equipment

The Specialty Equipment team is looking for a Business Process Analyst to join their team. This role blends technical troubleshooting, client interaction, and process improvement. Ideal candidates have a background in business or IT, a growth mindset, and experience in financial services or insurance. Knowledge of APIs, Salesforce, and Lean/Six Sigma is a plus! This position is based at our corporate headquarters in Cincinnati, OH and will follow a hybrid work schedule after the initial training period.

Essential Job Functions and Responsibilities

• Identify opportunities to enrich our client experience and attract new clients was we drive technological change
• Research and diagnose technical issues, communicating with internal and external stakeholders toward resolution
• Execute transactional tasks supporting client service requests
• Assist with the creation and update of work instructions, processes, and guidelines
• Recognize incident patterns, supporting development of reporting to help eliminate disruption of services
• Periodically support development releases through current state functionality and regression testing
• Directly interact with clients
• Assists with the integration of clients and service providers who use our digital products, including onboarding and configuration
• Additional responsibilities as assigned

Job Requirements

• Experience with APIs and Postman required. Salesforce experience is a plus.
• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field.
• Generally, a minimum of 3 years of Business Process improvement experience.
• Prior commercial insurance, commercial lending, or other financial services preferred.
• Completion of or continuing progress toward a professional process improvement designation preferred, such as Lean, Six Sigma, or Lean Six Sigma.
• Develops proficiency in process mapping, data analysis, and project management.
• Responsible for straightforward process analysis, design and simulation, requiring a moderate degree of creativity and latitude.
• Works to assist with small projects or low to moderately complex projects.
• Develops knowledge of industry trends, best practices, and benchmarks and assists with incorporating relevant insights into process improvement initiatives.
• Requires a foundational understanding of the organization's business and technology operations.
• Foundational analytical skills with the ability to gather and analyze data to drive decision-making.

Business Unit:
Specialty Equipment

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers .

*Excludes seasonal employees and interns.
Requisition #: R8028

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