Description

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  Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
  
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  Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
  
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  Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
  
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  Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
  
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  Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
  
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  Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products
  
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  Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
  
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  Maintain established levels of productivity, service, and quality standards within a fast-paced call center
  
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  Works collaboratively with team members, and business partners to provide a quality experience for our agents
  
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  Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
  
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  Responsible for cross selling products to provide best and most beneficial experience for clients
  
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  Work overtime as needed
  
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  Complete additional tasks and other projects/duties as assigned