Description

JOB DESCRIPTION

The Assistant Vice President, Claim Manager leads and manages a cyber and privacy liability claims team within the North America Claims organization. The position is responsible for administration, technical supervision, training and development, and oversight of a claims team that primarily handles primary cyber and privacy liability claims.

Responsibilities:

Lead a cyber claims team through the application of Best Practices and strong supervisory skills.

Drive and develop the technical acumen of the team, which handles a significant number of complex and high severity matters.

Management of claims systems and data for accuracy and timely reporting.

Ensure timely and accurate reserving practices.

Provide guidance with respect to technical oversight of claims, including timely coverage reviews and coverage correspondence.

Control legal spend while ensuring superior claim outcomes.

Ensure compliance with Financial Lines Best Practices to ensure claim handling discipline and superior Quality Review and Audit scores.

Management of Inventory to a 1-1 open to close ratio.

Close collaboration with underwriting business partners to advise of trends, significant claims activity, and improved policy language.

Leadership:

Build and develop organizational talent.

Partner with HR to hire and manage talent and diversity.

Develop and execute strategies to create and maintain a dynamic and positive work environment and culture that enables staff to develop personally and technically.

Conduct goal setting and performance appraisals by established deadlines. Create and execute development plans as appropriate. Develop ongoing strategies to obtain strong performances from all team members and retain high performers.

Develop and execute strategies to create and maintain a dynamic and positive work environment, enabling staff to develop personally and technically.

Foster clear and consistent communication for the line of business on a regular and consistent basis.

Provide strong Leadership on key projects and initiatives that make a significant impact on the line of business.

Quality/Technical Management:

Drive team to deliver better outcomes both in loss and expense.

Improve Large Loss Management Communication - Large Loss Report (LLR) accuracy and clarity, presentation of claims to senior management and/or Underwriting business leaders.

Ensure compliance with state and federal regulatory requirements as well as internal operational standards.

Demonstrate knowledge of severity files and trends.

Service, Marketing and Communication:

Participate in underwriting, actuarial, client or broker meetings regularly to promote relationships.

Manage the resolution of claim issues/complaints raised by internal and external business partners.

Ensure satisfactory ratings in all Operational Audit results.

Ensure team's compliance with all service expectations and standards including development and implementation of actions plans as necessary to address deficiencies or training opportunities as identified by the audit process. Manage communication consistently with business partners on claim strategy, trends, loss notification and reserve committees.

Desired Skills:

Strong communication and customer service skills.

Strong analytical skills and ability to analyze claim trends.

Strong negotiation and organizational skills.

Highly organized and responsive.

Work effectively in a team environment, whether virtual or in-person.

Education & Experience:

• At least 10 years of experience in claims or a related field.
• College degree or equivalent business experience.
• Law degree preferred but not required.
• If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.
  

Requisition #: 31862

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