Description

Our Claims team is currently seeking an Auto PIP Adjuster - MACP

This is a full time, Hybrid work model, exempt role.
POSITION OVERVIEW:
Michigan Assigned Claims Plan PIP Adjuster. Responsible for the investigation, negotiation and resolution of claims in accordance with policy provisions, best practices and jurisdictional requirements. Includes the input of claim data and guiding insureds and claimants through the claim process and options.

IN THIS ROLE, YOU WILL:

• Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits
• Works within specific limits and authority on assignments of moderate technical complexity
• Uses discretion and independent judgment in claim handling.
• Possesses functional knowledge and skills reflective of fully competent practitioner
• Identifies possibly suspicious claims
• Investigates, analyzes, evaluates and negotiates personal and/or commercial lines claims of minimal to moderate complexity
• Responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.
• Implement and coordinate the most effective management techniques to mitigate loss and expense payments.
• Settlement and reserving authority levels are moderate.
• Take recorded statements
• Work with the Special Investigations Unit to resolve and negotiate settlement
• May be required to have and maintain sufficient home-based internet connection

WHAT YOU NEED TO APPLY:

• Bachelor's Degree or equivalent experience with PIP Michigan Assigned Claims Plan (MACP)
• Typically has 1-3 years' experience
• Possess strong customer service skills
• Makes decisions in an informed, confident and timely manner
• Strong organizational and time management skills
• Ability to negotiate skillfully in difficult situations with both internal and external groups
• Demonstrates strong written and verbal communication skills.
• Appropriate understanding of applicable Statutes, Regulations and Case Law
• Thinks critically, anticipates, recognizes, identifies and develops solutions to problems in a timely manner
• Operates with latitude for un-reviewed action or decisions
• Computer experience (MS Office, Excel, Word, etc)
• Proficient using a paperless Claims System

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here .

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here .

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
Requisition #: 41469

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