Description

JOB DESCRIPTION

Chubb's North America Personal Risk Services (PRS) division is seeking an Associate Product Owner to support the modernization and transformation of our Recreational Marine platform (ORCA 2.0)-a strategic initiative central to our business growth. You'll play a hands-on role in shaping and executing the ORCA 2.0 roadmap, focusing on modernization, operational efficiency, and process improvement. Working side-by-side with our Senior Product Owner, you'll collaborate with operations, underwriting, sales & distribution, engineering, UX design, and product teams to optimize processes, drive automation, and enhance the service experience. This high-visibility position offers you direct exposure to a critical business area and the chance to build expertise in a key growth segment. You'll deliver impactful solutions, learn from experienced leaders, and expand your skills through daily collaboration with diverse teams-setting a strong foundation for ongoing career advancement within Chubb.

In this role, you will:

• Collaborate with stakeholders to define business problems and ensure user-centric, modernization-focused solutions
• Prioritize and manage the product backlog, defining and refining user stories and acceptance criteria to align with business objectives and transformation vision
• Streamline processes and implement improvements that elevate customer and agent satisfaction, leveraging a strong understanding of customer experience principles and insurance agent workflows
• Lead or support User Acceptance Testing (UAT), including strategy, test case development, and validation of acceptance criteria
• Drive high-quality delivery as part of a multi-functional squad, representing end users in usability sessions and requirements gathering
• Champion visioning, research, planning, execution, and measurement across assigned workstreams
• Communicate proactively and effectively with stakeholders through status updates, release notes, executive briefings, and presentations
• Identify and implement opportunities for automation, simplification, and standardization of business processes

Requisition #: 30827

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