Description

We welcome both local and remote applicants to apply: While there is a preference for candidates who can work in a hybrid capacity from our Montpelier, VT office, remote candidates located throughout the Northeast will also be fully considered.

JOB SUMMARY

Directly handle a technical claims caseload of a general liability claims.  Caseload typically comprised of files arising from a broad range of coverage or perils and possessing a wide range of financial exposure and complexity.  Such claims occasionally involve coverage issues or litigation.  Employee should possess demonstrated expertise in handling bodily injury claims which involve both comparative negligence theories and defenses and be able to conclude claims promptly and equitably within the provisions of the policy contract and in accordance with known damages and legal requirements.   Litigated files should constitute a minority of pending. All files handled must comply with claim file handling guidelines and all other job expectations, regulations and requirements.   

DUTIES & RESPONSIBILITIES

Conduct and coordinate loss investigations on all assigned claims.
Negotiate the settlement of claims within authorized amounts or specific file authority.
Maintain accountability for all assigned claims until disposition is reached.
Recommend further action to supervisor on claims exceeding authority limits.
Document all substantive activity on assigned claims and assist in the control of independent vendors.
Review new losses and open files on diary to ensure reserve adequacy while keeping management informed of adverse developments.
Monitor loss adjustment expense and take steps to mitigate file expenses.
Utilize vendors judiciously to maximize value added. 
Recognize coverage issues and work with supervisor and claim management for manner of redress/resolution.
Refer appropriate coverage matters to the Claim Supervisor or Claim Manager.
Ensure appropriate file handling, documentation, reporting and expense control of all files handled inclusive of legal bill review/vendor performance/bill review/MSP compliance
Provide accurate, courteous and timely information to all eligible external and internal customers concerning claim status and other claim inquiries.
Attend meetings with policyholders and agencies as needed.
Draft coverage correspondence in collaboration with Supervisor, including reservation of rights and coverage disclaimer along with composing detailed correspondence to insureds, claimants, attorneys, etc.
Attend trials, depositions, EUO’s, appraisals and mediations where deemed beneficial or required.
Participate in various forms of Litigation training and as a mentee with an assigned Examiner Mentor for litigation and coverage advancement
Improve processes within the department to increase the level and quality of service provided to internal and external customers, i.e. workflow changes, systems implementation, etc.
Participate in setting file direction and recommend appropriate reserves on claim files within specific authority and on files requiring mandatory reporting to management.This position handles an assigned claim pending.
Performs other duties or special projects as required or as assigned.
 

SUPERVISION RECEIVED

The Claim Supervisor provides direct minimal supervision.

SUPERVISION EXERCISED

Primarily no supervisory duties; however limited supervision of independent adjusters and vendors may occur.

PHYSICAL DEMANDS/WORKING CONDITIONS

Employees in this job classification may be based in a typical office or a remote location or residence as determined by management.
Predominately sedentary office position with high frequency of keyboarding/computer work required.
Occasional overnight travel required.
Potentially subject to stressful situations with respect to claim dispute.
May be exposed to adverse external conditions and inclement Weather.
 

The salary range reflected is a good faith estimate of base pay for the position.  In addition to base salary, this role is incentive compensation and benefits eligible, and individual salary will ultimately be determined based on individual experience, skills, qualifications and geographic location. 

Requirements

QUALIFICATIONS

Bachelor's degree in business, insurance or a related field, or its equivalent
Three or more years of relevant claim technical experience; or a combination of education and experience from which comparable knowledge and skills are acquired.
Appropriate state adjuster’s license(s) where required by law.
Demonstrated commitment to professional development through continuing education related to the job such as AIC, AEI, INS, SCLA CPCU, etc.
Established and improving skills in specialized technical disciplines; including working knowledge of relevant insurance, contract and tort law. Participation in training courses and mentorship program
Knowledgeable about the insurance industry and company operations.
Sound analytical, and negotiations skills.
Very good verbal and written communication skills.
Ability to exercise sound judgment in dealing with professional and personnel situations.
Ability to work effectively with a wide range of outside firms, etc.
Ability to collaborate effectively with company management, peers and support staff.
Demonstrated customer service orientation.
Proficiency with PC applications including Microsoft Office (Word, Excel & Outlook); Experience with imaging and claims handling programs preferred.
Ability to perform job duties under stressful situations.