Description

We are seeking a talented individual to join our Client Support Services team at Guy Carpenter. This role will be based in New York. This is a hybrid role that has a requirement of working at least three days a week in the office.

Guy Carpenter Client Support Services (CSS) is comprised of global service teams who are assigned to specific client accounts to handle contracts, claims, and accounting.

We will count on you to:

• Advise individuals to assess and submit client and/or reinsurer presentation materials and communications to resolve difficult questions and secure reinsurer agreements and payments of claims and account balances.
• Authorize Key Performance Indicators (KPIs) and other system tools to manage sometimes complex transactional processes and ensure assigned tasks are managed effectively and in a timely manner, ensuring Client measurement Service Level Agreements (SLAs) are adhered to in order to provide services in an efficient, effective, and regulatory-compliant manner.
• Interface during team and department meetings and activities to share opinions, ideas, knowledge, and solutions, and provide input for the evolution of the operational model at all levels of the organization in order to promote new process improvement ideas that leverage technology solutions.
• Consult on accounting/claims processes for Request For Proposal (RFP) and sales opportunities in order to drive business growth.
• Develop strategies to carry out reinsurance audits/reviews with clients and reinsurers, review open claims and/or premium activity, and reconcile records in order to facilitate the review/audit process and ensure process quality.
• Counsel peers on difficult or contentious reinsurance developments, supporting and providing training, mentoring, and guidance within the team and/or department for all aspects of reinsurance service processing to assist with troubleshooting and to develop team resources.

What you need to have:

• Bachelor's degree in accounting, finance, or related field.
• 5+ years of experience in reinsurance, insurance, accounting, or claims.
• Proficiency in Microsoft Office Applications (Word, Excel, and PowerPoint).

What makes you stand out:

• In-depth knowledge of reinsurance concepts, principles, relevant laws, and regulatory requirements (e.g., FATCA), as well as contract law, contract provisions, and basic regulatory controls.
• Proven success in client account management, relationship building, engagement, and development.
• Excellent verbal and written communication skills for complex interactions, including presentations and negotiations, with clients, markets, and global colleagues at all levels.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

At Guy Carpenter, a Marsh business, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.

Guy Carpenter is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Guy Carpenter, visit guycarp.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

The applicable base salary range for this role is $73,600 to $132,500.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Requisition #: R_344429

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