Requisition Number: 29179
Supervisory Role: No
FLSA Status: Non-Exempt
Bonus Potential: Variable %
Description: ABOUT OUR COMPANY
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
JOB GROUP SUMMARY
Customer Service is the important first-line of contact with customers, setting the tone for how members, doctors and plan sponsor groups view our company. It provides members with the right information at the right time to help them make better decisions about their health and health care.
EDUCATION
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
FUNCTIONAL WORK EXPERIENCE
- Customer Service: Customer Service Plan Sponsor Contract installation & maintenance
- Customer Service: Customer Service Plan Sponsor Electronic document production
- Customer Service: Customer Service Plan Sponsor Customer meetings
REQUIRED SKILLS
- Apply state and federal legislation and regulations
- Analyze proposed benefits for compatibility with state regulatory market requirements
- Document Creation
- e.Publishing
- Draft all legislatively mandated booklets and contracts requested by plan sponsor
- Prepare employer certificates, contracts and employee booklets
DESIRED SKILLS
- Case Tracking Tool
- Editing
- Customer Coverage Inquiry (web)
- Manage requests for special contractual language
- Performs contract maintenance duties
- Prepare contracts for mailing
POSITION SUMMARY
Under general supervision, drafts, reviews, and edits plan certificates and benefit contracts. Provides basic benefit plan consulting services, and coordinates the accurate and timely completion of all required benefit plan documentation. Ensures drafting of all legislatively mandated booklets and contracts requested by plan sponsors. Executes thorough review of documents in order to avoid any unintended liablility on the part of both the organization and the plan sponsor. Responsible for contract preparation for mailing and retaning filing details and supporting documentation. Interprets and utilizes available resources in responding to standard and non-standard benefit drating requests. Prepares language modification, when appropriate, to comply with regulatory requirements. Performs all contract maintenance duties including prepartation for mailing and retaining documentation. Provides overall timely and accurate set-up of plan benefits and structure, contracts, and certificates into Aetna systems to ensure accuracy and customer satisfaction.
ADDITIONAL JOB INFORMATION
Experienced Benefit Consultant preferred for this position. Attention to detail and accuracy, and dedication and commitment to timely completion of tasks.
We value leadership, creativity and initiative. If you share those values and a commitment to excellence and innovation, consider a career with our company.
Please note that benefit eligibility may vary by position. Click
here to review the benefits associated with this position.
Aetna does not permit the use of tobacco related products or drugs in the workplace.
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